Courses / Build a WhatsApp Business Chatbot with Node.js & Twilio
Lesson 8 of 9

Project 2: Menu‑Driven Support Bot – Hands‑On

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Video by manfra․io on YouTube · 45 min. We did not make this video and we do not host it — watching it here still counts as a view for the creator.

Create a bot that presents three options and reacts based on user choice, using the state map from the previous lesson. Common errors include forgetting to reset state after a transaction, causing the bot to stay stuck.

This project mirrors a real support bot: greeting → menu → action → confirmation. It gives you a portfolio piece that demonstrates conditional logic and user experience design.

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