Courses / Customer Journey Mapping & WhatsApp Automation with Make
Lesson 2 of 9

Choosing the Right Mapping Tool

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Video by Elevate Digital on YouTube · 30 min. We did not make this video and we do not host it — watching it here still counts as a view for the creator.

Most beginners gravitate to PowerPoint, but tools like Miro or Lucidchart offer templates, collaboration, and easy export. A common mistake is using a tool without sharing options, which blocks later stakeholder review. In professional settings, the ability to comment and iterate is crucial.

Pick a tool, create a free account, and explore a pre‑made template. Keep the file organized with layers for personas, stages, and emotions – this structure will be reused when you add automation steps later.

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