Video by Service Design Show on YouTube · 18 min. We did not make this video and we do not host it — watching it here still counts as a view for the creator.
Follow a step‑by‑step tutorial to map the checkout flow of an e‑commerce store. Beginners often place too many details on one canvas; keep each stage concise and use sticky notes for emotions. The map you create here becomes the blueprint for the automation scenario.
Export the map as a PNG and store it in a shared folder – you’ll link this file in the final project. Review it with a peer to catch missing touchpoints before moving on.
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Sign in to continueIt takes about fifteen seconds.