Courses / Customer Journey Mapping & WhatsApp Automation with Make
Lesson 7 of 9

Hands‑On Project: Build Abandoned Cart WhatsApp Flow

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Video by Automatiza con Make (antes Integromat) on YouTube · 6 min. We did not make this video and we do not host it — watching it here still counts as a view for the creator.

Combine the webhook trigger, a filter that checks ‘cart not purchased after 15 minutes’, and the WhatsApp send module. Beginners often place the delay module before the filter, causing every cart update to wait 15 minutes even if the purchase completes.

The correct order: webhook → filter (cart still open) → delay 15 min → WhatsApp message. Test with a dummy cart ID and verify that no message is sent after a simulated purchase.

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