Courses / Customer Journey Mapping & WhatsApp Automation with Make
Lesson 8 of 9

Adding Post‑Purchase Thank‑You Messages

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Video by Tech It Easy on YouTube · 4 min. We did not make this video and we do not host it — watching it here still counts as a view for the creator.

Create a second webhook that fires on payment confirmation. A typical mistake is re‑using the same variables from the cart webhook, which may be empty. Map the payment payload separately and reuse the customer phone field.

Personalize the message with the order number and estimated delivery date – this demonstrates real‑world usage of dynamic data in Make.

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